{"id":1246,"date":"2021-10-18T09:20:07","date_gmt":"2021-10-18T09:20:07","guid":{"rendered":"https:\/\/jthemes.net\/themes\/wp\/olmo\/?page_id=1246"},"modified":"2025-08-29T11:16:55","modified_gmt":"2025-08-29T11:16:55","slug":"faqs","status":"publish","type":"page","link":"https:\/\/demo2.fincode.co.uk\/new\/faqs\/","title":{"rendered":"FAQs Page"},"content":{"rendered":"\t\t
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FAQs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Have questions? Find answers here<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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About the Platform<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is Finslack?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Finslack is a digital financial platform for organisations whose business model\/activities depends on managing accounts eg neobanks, lending management, virtual account management, payment factory\/payments-on-behalf-of (POBO) and COBO.<\/p>

Finslack helps these organisations build and deliver finished financial products to the market in a timely manner by leveraging highly customizable UI features and system functionalities on SpotBanc.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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With Finslack you can create and launch any solution that does with managing client’s money or assets. These include but not limited to: electronic money service application, virtual account management system, neobank, lending app\/system, remittance\/cross-border payment solution, digital wallets and wallet management systems, portfolio management system, and crowdfunding platform.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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No. This is a straightforward process that allows you to import data into the system through a complex API. Data will be mapped out throughout to ensure that the original data corresponds with its new data fields, and this will be entirely taken care of by our expert software engineers.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long will it Finslack to be up and running?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Finslack is a ready-to-use Application, partners can be up and running within 10 Minutes.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan Finslack be purchased outright?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

No. Finslack is modelled as a Platform-as-a-service and so leased out to partners. You are at liberty to customize Finslack to your brand model and colours.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Certainly! You can run reports and export information to common file formats including .pdf and Excel or any application that supports .csv files.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDoes Finslack support multi-languages?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, Finslack supports all languages. Feel free to switch and use the languages you prefer.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs Finslack customizable?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes. Finslack is a white label solution that supports the personalization of application interfaces to your brand colour and logo.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow does the multi-currency account work, Finslack?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The set-up is done on the admin side by indicating the several currencies you want your customers to have access to. Then you can proceed to create accounts in the pre-set currencies.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs Finslack compliant with financial regulations?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes. Finslack is enriched with powerful compliance features specific to each country. Transactions are checked for compliance in either a sending or receiving country. In addition to that, the system allows you to define your own compliance rules and how it should apply.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow secure is Finslack?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The platform is built with the latest technology and has passed several security tests, all personal information is end to end encrypted.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Service to your customers<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWill my clients be able to self onboard?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, your clients can self on-board by completing the KYC procedures and meeting the information requirements you set up.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDoes Finslack offer offline ID verification?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

No. For ID verification your customer will need a connection to the internet (Wi-Fi, mobile network).<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat happens if my customers forget their password?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

If your customer forgets his\/her password, the system will allow him\/her to generate a new password using the automated password reset facility.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow does Finslack get funded?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The Finslack account can be funded by bank transfer (from a different card\/bank account or cash from a Bank branch) and currency exchange (between existing wallets in the app).<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan my customer send\/receive money, pay bills online using their credit\/debit card?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Those services are possible by connecting Finslack with a Money Transfer Application, a sister product that serves as a core banking platform. The system allows you\/us to set up a payment gateway service via switch while utilizing APIs. Our system will process the payment in real-time.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow does a customer know if the transaction was processed successfully?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

All transactions have their status that informs the customer of the state of the transaction.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Yes, you can accept into customers\u2019 accounts and allow withdrawal or transfer of funds from here, dealing with different banks your business partners with.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDoes Finslack have the live chat & help desk function?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes. Inbuilt communication tools like Live Chat, SMS, Email notification template, Bulk SMS, and more serve as a help desk to enable you to attend to customers issues.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan clients access the system through web and mobile?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes. Finslack is accessible via web and mobile applications.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Have more questions?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Contact support for quick answers\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tSpeak to Us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

FAQs Have questions? Find answers here About the Platform What<\/p>\n

Read More<\/a><\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/home-page.php","meta":{"_eb_attr":"","footnotes":""},"categories":[],"tags":[],"class_list":["post-1246","page","type-page","status-publish","hentry"],"yoast_head":"\nFAQs Page - FinCode<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs Page - FinCode\" \/>\n<meta property=\"og:description\" content=\"FAQs Have questions? 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